20 quotes from notable CEOs about remote work

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September 10, 2021
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20 quotes from notable CEOs about remote work

The global COVID-19 pandemic has had a dramatic stanching effect on the world鈥檚 economies, and perhaps even more dramatically on its workforce.

As vaccination rates climbed in the U.S., companies recalibrated their work-from-home policies. Some switched to 100% remote teams, others have tried a hybrid approach, and still others have told workers to return to the office full-time. The rise of delta variant COVID-19 cases are complicating how work will look in the future, too.  may now work from home just two days a week; an internal letter at the company shows many workers find that work-from-home policy insufficient and would prefer 鈥済reater flexibility.鈥 It was the second such petition filed in two months at the tech company.

Unilever is testing out a more progressive approach, with an announcement in January 2021 that workers will be called to the office only occasionally for social purposes. On the employee side, many workers prefer this new normal to the status quo: 64% of professional would take a permanent work-from-home setup over a $30,000 raise, according to a.

To learn more about how CEOs are approaching remote work, sourced quotes from company heads across industries about remote work and its future. While some CEOs feel the office is an irreplaceable setting for creativity, others feel the pandemic has forever altered how we work for the better.

Which CEOs have good things to say about their workforces鈥 pivots to remote work, and which are a little more shy about the remote-working trend? Take a look, from Apple all the way to Viacom.

Tim Cook (Apple)

鈥淔or all that we鈥檝e been able to achieve while many of us have been separated, the truth is that there has been something essential missing from this past year: each other,鈥 . 鈥淰ideo conference calling has narrowed the distance between us, to be sure, but there are things it simply cannot replicate.鈥

Apple has enacted a policy where employees work from the office Monday, Tuesday, and Thursday, with the option to work Wednesdays and Fridays from home. They may also take up to two weeks of further remote time.

Sundar Pichai (Alphabet/Google)

鈥淲e鈥檒l move to a hybrid work week where most Googlers spend approximately three days in the office and two days wherever they work best,鈥 CEO Sundar Pichai . Pichai further explained that Google will support the creation of new, remote roles鈥攐r transitioning some existing roles to 100% remote.

The company will also seek to make more office locations available to workers who live outside the Bay Area. Google announced to staff Aug. 3 that from employees had been granted.

Mary Barra (GM)

鈥淭he learnings and successes of the last year led us to introduce how we will manage the future of work at GM, called 鈥榃ork Appropriately,鈥欌 of remote work in April. 鈥淭his means that where the work permits, employees have the flexibility to work where they can have the greatest impact on achieving our goals. We鈥檙e already adapting our recruitment efforts to include hiring positions that are designated specifically as remote.鈥

In response to ballooning casecounts around the country, GM announced Aug. 3 it would in nonmanufacturing locations, all but ensuring the vast majority of office workers will continue working from home as they have been for more than a year.

David Solomon (Goldman Sachs)

鈥淲hen you go through something like this, it forces you to ask questions and think about things differently,鈥 Goldman Sachs CEO David Solomon said in an April 2020 interview on .鈥 鈥淸Video conferencing technology] will make us more comfortable in providing more flexibility to employees, which, by the way, makes this a more attractive place for people to work.鈥 At the time of Solomon鈥檚 statement, Goldman Sachs already had 98% of workers moved to remote work.

By February 2021 Solomon pivoted, characterizing rather than the 鈥渘ew normal.鈥 His updated statements, made at a conference, included claims that working from home doesn't sit well with the Goldman Sachs culture. The company, along with JPMorgan Chase & Co., have pushed for a even as competitors such as Citigroup Inc. promote a more lenient model in the hopes of luring new talent.

Goldman Sachs called June 21. While Solomon pushed back on working from home in the beginning of 2021, the company  about $7 billion in profits and $18 billion in overall revenue during the first quarter of 2021 when many employees were still remote. During the , profits were at $5.5 billion and net revenue was down to about $15 billion. While there are several reasons for a loss in revenue, bringing employees back into the office did not increase earnings quarter-over-quarter.

Kirt Walker (Nationwide)

In April 2020, Nationwide announced it would be moving to a . The company proceeded to close several regional offices altogether in favor of going fully remote.

CEO Kirt Walker that employee response was 鈥淥verwhelming鈥攈undreds of emails and cards and letters and phone calls鈥攖hank you for doing this. So I think we got it right. As a private company, we've elected not to share what the savings are. But they're significant.鈥

Bob Bakish (ViacomCBS)

In March of 2021, Bob Bakish of his plans for employees to start moving back into offices in July. 鈥淭his planning fits into our broader effort to evolve our workplace for the long term, including the transition for everyone to return in a hybrid, fully remote or fully onsite model of work after the phased-in voluntary period,鈥 he explained.

Those plans had shifted by mid-summer, with at the earliest. In a company memo Aug. 4, Bakish wrote, 鈥淎s you are well aware, in recent weeks, the highly contagious delta variant has driven a surge in COVID-19 cases across the U.S. and globally, especially where vaccination rates are low. Given this development, and after consulting our medical and public health experts, we have come to a few important decisions with regards to our policies for returning to U.S. offices.鈥

Those plans include pushing in-person work back, mandating indoor masking at all U.S. locations regardless of vaccination status, and the continued mandate for all employees working at Viacom locations to be 100% vaccinated.

Alan Jope (Unilever)

CEO Alan Jope has called a 鈥渙ld fashioned鈥 and Unilever announced in January that workers will only come to the office occasionally for social purposes and to catch up together.

鈥淲e anticipate never going back to five days a week in the office,鈥 Jope said. This follows a headline-grabbing experiment at Unilever New Zealand, where workers were paid full salaries to work four days a week.

Eric Artz (REI co-op)

In August of 2020, REI CEO Eric Artz was considering selling its freshly completed headquarters building and instead 鈥渓ea鈥嬧媙ing in鈥 to decentralize their workforce to a few locations plus a lot of workers at home.

鈥淸This year] we learned that the more distributed way of working we previously thought untenable will instead unlock incredible potential,鈥 said Artz. 鈥淭his will have immediate, positive impacts on our ability to attract and retain a diverse and highly skilled workforce.鈥

Just five months after selling its headquarters, 鈥嬧婻EI Co-op in February announced the location of its first , and a test period of allowing employees to work up to 100% from home.

Vasant Narasimhan (Novartis)

When the pandemic hit, moved its clinical program virtual and started mailing medications and providing home nursing care across nine countries. The company went from zero remote monitoring visits to 55,000 in 2020.

鈥淲e鈥檒l be looking to adjust our overall footprint and then invest where appropriate,鈥 CEO Vasant Narasimhan of 2021. 鈥淲e think this is the future.鈥

He also said that moving to a hybrid model of office and remote work will open up new areas of recruitment because of talent who weren鈥檛 previously willing to move or travel.

Zachary Seward (Quartz)

鈥淨uartz is now a fully distributed company, which means all employees are allowed to work from anywhere we can legally employ people,鈥 CEO Zachary Seward .

鈥淥ur job openings are now open to applications from anywhere, which has made us an even more distributed company over the course of the pandemic. Today, half of our staff is outside the New York area, compared to about a third in Before Times.鈥 The company reopened offices in July; since then, Seward told , 鈥淲here people choose to work from does not affect their productivity at all.鈥

Markus Duesmann (Audi)

"There is a certain benefit gained from working together in one location," Audi CEO Markus Duesmann . "It could be up to 30% of the white-collar workers who might continue to work from home. Right now, more than half of our workforce is still at home. That excludes, of course, the blue-collar production staff."

For the 30% allowed to work remotely, Duesmann added keeping such an option open will help attract talent from outside Europe as working from home becomes the new normal.

Marc Metrick (Saks)

鈥淭his was really great to be able to get work done at a time when it just wasn鈥檛 safe, but as it becomes safe, this isn鈥檛 the right option for us and we need to be much more office-based,鈥 Saks CEO Marc Metrick .

At that time, Saks said workers would be back in the office in September with a vaccine mandate. Metrick compared a perceived reliance on Zoom calls to the generations of people who took up smoking cigarettes before they were linked with lung cancer.

To , Saks will provide manicures, subsidized lunches and hair salon appointments in addition to requiring vaccinations. Despite the incentives, remote work may be an unavoidable and welcomed cultural shift for  More than half of adults claim they were capable of performing their job entirely from home鈥攅specially following "late-stage pandemic burnout."

Alex Gorsky (Johnson & Johnson)

鈥淲hat does your company stand for, and what do you want to achieve?鈥 Johnson & Johnson CEO Alex Gorsky said in .

鈥淭echnology is becoming ubiquitous in everything we do, whether it鈥檚 telemedicine, or the way we鈥檝e used data to fundamentally understand the genome of the COVID-19 virus to be able to produce our vaccine, or whether it鈥檚 the way we鈥檙e integrating data and working with large healthcare systems to identify the best locations to introduce clinical trials鈥攖he uptake of digital connectedness is just going to further accelerate.鈥

The company, which employs more than 130,000 people, announced in August by Oct. 4.

Jeff McElfresh (AT&T)

鈥淭he leadership component of big business is going to be stressed [by remote work] at a level that I don鈥檛 believe most executives appreciate,鈥 CEO Jeff McElfresh with IBM.

鈥淚t鈥檚 unclear to me that anyone has cracked the code on how to operate the distributed workforce model that COVID has accelerated us into. Not all leaders are comfortable managing in a distributed model.鈥

Like Johnson & Johnson, to be met by all employees by Oct 11. Employees were further required as of mid-summer. 

Kate Duchene (Resources Global Professionals )

鈥淭he introduction or acceleration of these [workplace technology] tools should allow us to be able to handle the volume of business without having to do a lot of hiring until the economy is really booming again,鈥 Resources Global Professionals (RGP) CEO in March 2021. 鈥淲hen I think about two years ago, how did you evaluate people in a workplace setting, it was aptitude, attitude, and attendance. Now that you don鈥檛 have those things on a daily basis, the concentration is on output.鈥

in June, "It used to be that you fit life into work. Now it's the opposite鈥攈ow do you fit work into life?"

Bob Sulentic (CBRE)

Bob Sulentic, CEO of commercial real estate and investment firm CBRE, in August of 2020, 鈥淲hat鈥檚 changed is with the great uncertainty of how people will go back to work. Long-term decisions are really on hold until people figure out what鈥檚 going to happen long term.鈥 He added the 鈥渧ast majority鈥 of CBRE tenants plan to come back to their offices in at least a 鈥渟ignificant鈥 way.

CBRE published an August report predicting the . Among those forecasts is that the average office worker will work remotely 1.6 days each week on average, a full-day jump from pre-COVID.

Gail Boudreaux (Anthem)

Health insurance provider Anthem was included in Fortune鈥檚 2021 list of the . The company requires all employees coming into offices to be vaccinated.

鈥淎s an organization focused on the health and well-being of our members, associates and the communities we serve, we believe observing these recommended precautions is appropriate,鈥 Vice President of External Communications Michelle Vanstory,

鈥淲e will remain an office-based company, but we are looking at all of the roles and really trying to define where a role needs to be. One of the things we learned is, we could work very effectively [remotely],鈥 CEO Gail Boudreaux in April 2021.

鈥淏ut what we do miss is collaboration for complex problem-solving. As we're going forward, we're looking to reconfigure our spaces to be much more collaboration-oriented.鈥

Mike Henry (BHP)

Global mining company BHP, founded in 1885, had already leaned into remote-work options for employees prior to the coronavirus pandemic.

鈥淲e were a little bit ahead of the curve in terms of investment in flexible work infrastructure,鈥 BHP CEO Mike Henry in April 2021. 鈥淚 suspect that what we'll see is that even once offices are enabled to come back to 100%, we won't see that happen. We'll probably see occupancy moving back to somewhere between 40% and 60%. If that hypothesis is correct, then we'll look at consolidating some office space and probably change some of the internal infrastructure.鈥

In another sign of the times, BHP鈥攚hich today is the largest mining company in the world鈥攁nnounced in a press release Aug. 16 it was .

Tony Coles (Cerevel Therapeutics)

Cerevel Therapeutics CEO Tony Coles that today鈥檚 corporations have become 鈥渟ufficiently tech-enabled鈥 to weather the growing work-from-home culture.

鈥淔or the moment, we're going to continue with our current approach, with the essential workers working in the laboratories and the office-space workers on a wait-and-see approach, until we have a better sense about herd immunity,鈥 Coles said.

鈥淎t the end of the day, while we're employees and teammates, we're all actually people living through the extraordinary moment that has been the pandemic and this moment in racial justice, and we're all affected by that.鈥

Bob Biesterfeld (CH Robinson)

CH Robinson, along with companies like XPO Logistics and FedEx, are among the occupying the most significant amount of industrial space and crowding out smaller companies..

Just 5% of transport provider CH Robinson鈥檚 workforce worked from home prior to the coronavirus pandemic.

鈥淣ow we're at 85% fully remote,鈥 CEO Bob Biesterfeld 鈥淲e've learned that whereas in the past we probably didn't think we could, we've been able to maintain and even improve productivity across the organization.鈥

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